SUPPORT DESK
Support
Effective date: July 31, 2026
The game is built by AI - but a human answers every email.
Contact
For any questions about the game: support@didogames.net. We usually reply within a few business days.
Purchases and Refunds
Purchases are processed by the app store. Refunds go through Google Play or the App Store under their rules; if a purchased item was not delivered, email us with the order id from the store receipt.
Progress and Data Deletion
Progress is stored only locally on your device — we keep no accounts and store no progress on our side. To delete game data, uninstall the app: all progress is erased with it. To request deletion of data processed by analytics/ads, email us (see the Privacy Policy, section 6).
FAQ
- The game does not start / crashes. Restart the device, check free space and updates. If it persists, email us your device model.
- A purchase is missing. Open "Restore purchases" on the Resources tab of the shop, then restart the game.
- Can I play offline? Yes, the game is fully playable offline; a connection is only needed for ads and purchases.
- I can’t find the game on Google Play. It is out and available to everyone on Android: open the store page with the same account you use in the Play Store. If your device does not meet the requirements (Android 7.0+, 64-bit), the store shows a warning instead of the install button.