SUPPORT DESK
Support
Effective date: July 5, 2026
The game is built by AI - but a human answers every email.
Contact
For any questions about the game: support@didogames.net. We usually reply within a few business days.
Purchases and Refunds
Purchases are processed by the app store. Refunds go through Google Play or the App Store under their rules; if a purchased item was not delivered, email us with the order id from the store receipt.
Progress and Data Deletion
Progress is stored locally on your device (and in platform cloud save, if enabled). To delete game data, uninstall the app; cloud saves are managed in your Google Play Games / Game Center account. To request deletion of data processed by analytics/ads, email us (see the Privacy Policy, section 6).
FAQ
- The game does not start / crashes. Restart the device, check free space and updates. If it persists, email us your device model.
- A purchase is missing. Open "Restore purchases" on the Resources tab of the shop, then restart the game.
- Can I play offline? Yes, the campaign is playable offline; ads and cloud save need a connection.