
Support
The games are built by AI, but a human answers every email. Pick your game — under it are the answers to what people ask most.


The game won't start, or it crashes
Update the game and restart the phone first: that clears most crashes. Check free storage on the device too.
If it keeps happening, email support@didogames.net your phone model and system version, Android or iOS — without them the crash cannot be reproduced.
A purchase did not arrive
The store handles the purchase: Google Play on Android, the App Store on iPhone. If you were charged and nothing arrived, open the shop in the game, go to the Resources tab, tap Restore purchases and restart the game. Still nothing — email us with the order number from the store receipt.
Refunds are issued by the store under its own rules: reportaproblem.apple.com for the App Store, order history for Google Play. We have no access to your payment details.
Where progress is kept and how to delete it
Progress is stored only locally on your device — we keep no accounts and store no progress on our side. To delete game data, uninstall the app: all progress is erased with it.
To request deletion of data processed by analytics and ads, email support@didogames.net (see the Privacy Policy, section 6). We will also delete your support thread on request.
I can't find the game in the store
On Android it is on Google Play: the store page. It needs Android 7.0 or later and a 64-bit processor; if your device does not qualify, the store shows a warning instead of the install button. Open the page with the same account you use in the Play Store.
On iPhone it is on the App Store: the store page, iOS 17.0 or later.
Can I play offline
Yes, the game is fully playable offline; a connection is only needed for ads and purchases.
Do you need internet, and where are saves kept
No internet needed: runs, the house and the tasks all run on the phone, and the progress lives there too. There is no cloud save, so a new phone means furnishing the house again.
Fish purchases, moving and wiping progress, the game log to attach to an email — all on the Ball Cats support page.
When it comes out
No date yet: the game is in development. Leave your email on its page and we will write once, when it reaches the stores.